Ordering Information
Shipping
We offer worldwide shipping on all our products:
- United States: Free shipping on all orders (2-5 business days)
- Canada & Mexico: $10 shipping fee (5-7 business days)
- Europe: $15 shipping fee (7-10 business days)
- Rest of World: $25 shipping fee (10-14 business days)
All packages are shipped with tracking information and require signature upon delivery for security purposes.
Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Bank Transfer (for orders over $500)
All transactions are processed through secure, PCI-compliant payment processors. We never store your complete payment information on our servers.
Return Policy
We stand behind the quality of our products and offer a 30-day return policy:
- Unopened products may be returned for a full refund within 30 days of delivery
- Opened products may be returned for a 70% refund within 14 days if in like-new condition
- Defective products can be exchanged for a new unit within the warranty period
To initiate a return, please contact our customer support team at returns@bogew.com with your order number and reason for return.
Warranty
All Bogew products come with a 2-year limited warranty covering manufacturing defects and hardware malfunctions. The warranty does not cover:
- Physical damage from misuse or accidents
- Water or liquid damage
- Unauthorized modifications or tampering
- Normal wear and tear
Extended warranty options are available for purchase at checkout.